FAQs

How long does shipping take?
All orders are processed within 1-3 U.S. business days from our distribution network. Delivery takes 3 to 8 business days after shipment via USPS, UPS, or FedEx.

Do you offer free shipping?
Yes! We offer 100% FREE standard shipping on all orders to the United States. No minimum required.

Do you ship internationally?
Currently, we only ship to all 50 U.S. states including Alaska and Hawaii. International shipping is not available at this time.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also contact us at support@sabgro.com with your order number.

For full details, read our Shipping Policy.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unopened, and in original packaging. You must contact us to receive an RMA number before shipping returns.

How do I get a refund?
Once we receive and inspect your return at our U.S. facility, your refund will be processed to your original payment method within 3-5 U.S. business days. Your bank requires an additional 5-10 business days to post the credit.

Who pays for return shipping?
Customers are responsible for return shipping costs using a trackable service. If the item is defective or our error, Sabar Group LLC provides a prepaid return label.

See our full Return & Refund Policy for more info.

What payment methods do you accept?
We accept all major credit cards and debit cards. All payments are processed securely through PCI-DSS compliant payment processors.

Is my payment information secure?
Yes. All transactions are encrypted with SSL technology. We never store your full credit card details on our servers.

Can I change or cancel my order?
Orders can be cancelled for a full refund within 2 hours of placement. Please contact us immediately with your order number. Once processed for shipment, it cannot be cancelled.

Where do your products ship from?
All orders ship from our U.S.-based distribution network. We do not dropship from overseas.

Are your products safe for pets?
Yes. All our pet supplies meet U.S. safety standards. We sell products for dogs and cats only.

Do you offer wholesale or bulk pricing?
For bulk orders, please contact us through our contact page with your requirements.

How can I contact you?
Our U.S.-based support team is here to help! You can contact us through our contact page or call +1 (307) 381-9651. We reply within 24 hours on U.S. business days (Monday-Friday, 9AM-5PM MST).

Do you have a physical store?
We are an online-only store operating from our U.S. logistics network. Our registered business address is: Sabar Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801.

What if my package is damaged?
Contact us within 7 calendar days of delivery with photos of the damage. We will immediately provide a resolution at no cost to you.