Refund policy
How Returns Work
Contact SabGro
Email support@sabgro.com within 30 days of delivery with your order number, reason for return, and photos if applicable.
Get RMA Number
We will reply within 24 U.S. business hours with your Return Merchandise Authorization (RMA) number and return shipping instructions to our U.S. returns facility.
Ship It Back
Pack the item securely. Write the RMA number clearly on the box. Ship using a trackable service (USPS, UPS, or FedEx). Customer is responsible for return shipping costs unless item is defective.
Get Your Refund
Once we receive and inspect your return at our facility, we process your refund within 3-5 U.S. business days. Your payment provider requires 5-10 additional business days to post the credit.
Return Conditions
✓ Eligible Items
Unused, unopened items in original packaging. Must be postmarked within 30 days of delivery.
✗ Non-Returnable
Custom-made items, perishable goods, opened hygiene products, items marked "Final Sale", or products damaged by misuse/accidents.
⚠ Shipping Costs Policy
Original shipping charges are non-refundable. Customer is responsible for return shipping. Sabar Group LLC is not responsible for lost returns without tracking. Returns should be sent to our designated U.S. returns facility.
Damaged or Defective Items
SabGro Covers All Costs for Our Mistakes
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos. We will provide a prepaid return shipping label and ship a replacement at no cost, or issue a full refund.
Contact Information
Email: support@sabgro.com
Phone: +1 (307) 381-9651
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM MST
SabGro Pet Supplies | Sabar Group LLC | 30 N Gould St Ste N, Sheridan, WY 82801 | Secure Payments | 30-Day Money Back Guarantee