United States (USD $)
Refund policy
Last updated: May 29, 2026
How Returns Work
Contact Us
Email support@sabgro.com within 30 days with your order number and reason for return.
Get RMA Number
We'll reply within 24 hours with your Return Merchandise Authorization (RMA) and shipping instructions.
Ship It Back
Pack the item in original packaging and ship using a trackable service to our returns center.
Get Your Refund
Once inspected, we process your refund in 3-5 business days. Stripe takes 5-10 days to post to your bank.
Return Conditions
✓ Eligible Items
Unused, unopened items in original packaging with tags attached. Must be returned within 30 days of delivery.
✗ Non-Returnable
Personalized items, pet food/treats, opened hygiene products (bowls, feeders), items marked "Final Sale", or products damaged by misuse.
⚠️ Important
Original shipping costs are non-refundable. Customer pays return shipping unless item arrived damaged or defective.
Damaged or Defective Items
We Cover All Costs for Our Mistakes
If your order arrives damaged, defective, or incorrect, contact us within 7 days with photos. We'll send a prepaid return label and ship a replacement immediately at no cost, or issue a full refund including original shipping.
Refund Processing Times
Exchanges
We gladly exchange items for different size, color, or model. Contact support@sabgro.com with your order number. Exchanges are subject to stock availability. If the exchange is due to our error, we'll cover shipping both ways.
Cancellations
Orders can be cancelled within 2 hours of placement for a full refund. Email support@sabgro.com immediately. Once processed or shipped, orders must go through our return process.
Late or Missing Refunds
If you haven't received your refund: (1) Check your bank account again, (2) Contact your credit card company as processing takes time, (3) If still missing after 10 business days, contact us at support@sabgro.com with your order number.
Need Help With a Return?
Our support team responds within 24 hours
Email Support TeamMonday-Friday, 9AM-5PM EST | Include your order number for faster service
Sabgro Pet Supplies LLC | US-Based Company | Secure Payments via Stripe | 30-Day Money Back Guarantee
